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Hospital Complaint Policy

Grievance and Complaint Process

If you have a grievance or a complaint to file, we have a process available to you. The purpose of this process is to improve the quality of care and service to our customers. If you have an immediate concern, you are encouraged to communicate this to any of the following:

  • the person providing you with the service
  • the department manager of the service involved or the nursing supervisor
  • the Quality Management Department 802-748-7349

A letter of acknowledgment will be sent to you within 3 business days of receipt and the written report of our findings will be mailed to you within 30 business days. If you feel it is necessary to discuss your problem with someone outside the hospital, you may contact any of the following: 

Division of Licensing and Protection, Department
of Aging and Disabilities
HC 2 South, 280 State Drive, Waterbury, VT 05671-2060
802-241-0383 or 1-888-700-5330 ahs.dailscintake@vermont.gov

Vermont Department of Health
108 Cherry St. PO Box 70 Burlington, VT 05402-0070
802-863-7200, 1-800-464-4343, fax 1-802-865-7754

VT Board of Medical Practice
108 Cherry St. PO Box 70
Burlington, VT 05402
1-800-745-7371, 1-802-657-4220, fax 1-802-657-4227

Office of the Health Care Advocate 1-800-917-7787

Division of Licensing and Protection, Department
of Aging and Disabilities
HC 2 South, 280 State Drive, Waterbury, VT 05671-2060
802-241-0383 or 1-888-700-5330 ahs.dailscintake@vermont.gov

Vermont Department of Health
108 Cherry St. PO Box 70 Burlington, VT 05402-0070
802-863-7200, 1-800-464-4343, fax 1-802-865-7754

VT Board of Medical Practice
108 Cherry St. PO Box 70
Burlington, VT 05402
1-800-745-7371, 1-802-657-4220, fax 1-802-657-4227

Office of the Health Care Advocate 1-800-917-7787

Northeastern Vermont Regional Hospital

PO Box 905
1315 Hospital Drive
St. Johnsbury, Vermont 05819

802-748-8141  |  TTY/TTD, Dial 711

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