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Hospital Complaint Process

Grievance and Complaint Process
If you have a grievance or a complaint to file, we have a process available to you. The purpose of this process is to improve the quality of care and service to our customers. If you have an immediate concern, you are encouraged to
communicate this to any of the following:

  • the person providing you with the service
  • the department manager of the service involved or the nursing supervisor
  • the Quality Management Department, (802) 748-7349

A letter of acknowledgment will be sent to you within 3 business days of receipt and the written report of our findings will be mailed to you within 30 business days. If you feel it is necessary to discuss your problem with someone outside the hospital, you may contact any of the following:

Division of Licensing and Protection, Department of Aging and Disabilities
HC 2 South, 280 State Drive,  Waterbury, VT 05671-2060
(802) 241-0383 or 1-888-700-5330 ahs.dailscintake@vermont.gov

Vermont Department of Health 
108 Cherry St. PO Box 70 Burlington, VT 05402-0070 (802) 863-7200, 1-800-464-4343, fax 1-802-865-7754

VT Board of Medical Practice
108 Cherry St. PO Box 70
Burlington, VT 05402
1-800-745-7371, 1-802-657-4220, fax 1-802-657-4227 

Office of the Health Care Advocate    1-800-917-7787

Northeastern Vermont Regional Hospital
PO Box 905 1315 Hospital Drive
St. Johnsbury, Vermont 05819
TTY/TTD, Dial 711
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